I lead teams to deliver better digital service experiences for customers by improving design, measurement and storytelling capabilities.
I'm currently Senior Manager for Digital Customer Satisfaction at Lloyds Banking Group.
With over five years' experience across digital and transformation teams in financial services, I get hands-on to:
- Transform digital experience measurement operations
- Prioritise multi-million-pound investment using CX insight
- Design unique acquisition and retention campaigns
- Build high-performing and highly-engaged teams
- Influence executives through impactful storytelling
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